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How We Handle Your Account Information

We collect what we need to run your account, verify deposits from bKash, Nagad and Rocket, and keep your wallet secure. This policy explains what data we hold, why we hold it, and how you can request access or deletion.

Account data we collectPayment verification recordsSecurity and access logsYour rights to view or deleteContact path for requests
kk44 How We Handle Your Account Information
CONTACT US

Privacy Questions and Data Requests

If you want to see what data we hold, correct an error in your profile, or request account deletion, contact us through live chat, email or the account dashboard. Live chat is the fastest path for urgent wallet or verification questions. Email works for formal data access requests that need a written response. The account dashboard lets you update your mobile number, language preference and notification settings directly.

Live Chat Open the chat widget in the bottom corner of any page. Ask to speak with a data privacy agent if your question involves personal information, access rights or deletion requests. Chat operates during Bangladesh daytime hours.
Email Support Send your data request to the support email shown in the account dashboard. Include your registered mobile number and a brief description of what you need. We reply within two business days for privacy requests.
Account Dashboard Log in and tap the profile icon. You can update your mobile number, change your language setting, toggle marketing notifications, and view recent login locations. For deeper requests like full data export or account closure, use chat or email.
DATA SECURITY

How We Protect Your Information

We encrypt account data in transit and at rest. Payment records from bKash, Nagad and Rocket are tokenised so full wallet details never sit in plain text. Session cookies expire after thirty minutes of inactivity. Two-factor authentication via SMS protects your login, and withdrawal requests trigger a secondary PIN prompt before funds leave your wallet. We log device fingerprints to detect unusual access patterns and flag suspicious logins for manual review.

Encryption Standards

All data moving between your device and our servers uses TLS encryption. Account passwords are hashed with salt, and payment tokens replace sensitive wallet identifiers in our database so even internal staff cannot see full transaction strings.

Cookie Management

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to measure page load times. You can block third-party cookies in your browser settings without affecting account access or deposit flow.

Data Retention

Active accounts keep transaction history for seven years to meet financial compliance standards. After you close your account we archive personal data for the same period, then delete it. Marketing opt-out requests take effect within forty-eight hours.

Access Rights

You can request a JSON export of your account data, correct profile errors, or ask us to delete your information where local law permits. Submit requests via live chat or email. We process most access requests within five business days.

Privacy Policy Questions

We collect your mobile number, date of birth, email address if you provide one, and device information including IP address and browser type. When you deposit via bKash, Nagad or Rocket we record the transaction identifier and timestamp for wallet reconciliation.

We share transaction details with payment processors to complete deposits and withdrawals. We may disclose information to comply with legal requests from Bangladesh authorities or other applicable jurisdictions. We do not sell your data to advertisers or marketing platforms.

Contact us via live chat or email and ask for a data export. Include your registered mobile number. We send a JSON file containing your profile, transaction history and session logs within five business days.

Yes, subject to financial record retention rules. Request account closure through live chat or email. We close the account immediately and archive your data for seven years to meet compliance standards, then permanently delete it.

We use session cookies to keep you logged in, preference cookies to remember language settings, and analytics cookies to track page performance. Block or delete cookies in your browser settings. Essential session cookies are required for account access.

We tokenise payment strings so only the processor holds full wallet identifiers. Transaction records in our database show amounts and timestamps but not sensitive account numbers. TLS encryption protects data in transit between your device and our servers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.